TERms of service

Intergalactic Tutoring has been designed to be a happy and fun place for students to learn in, but we just have some terms of service that clients need to know about. We're looking forward to working with you! :)

Responsibilities 

The Business will ensure that all products/services are provided in accordance with agreed timeframe and to a professional standard. 

Period of Engagement 

The engagement will start upon the signed acceptance of the terms of engagement by The Customer when they are issued a 'New Client Engagement Form'. 

Confidentiality 

In conducting this engagement, information acquired by us in the course of the engagement is subject to strict confidentiality requirements. That information will not be disclosed by us to other parties except as required or allowed for by law, or with your express consent. 

Estimated Pricing 

Unless otherwise stated in writing, any estimates which we provide to you of our anticipated fees, disbursements and charges are only indicative of the amounts you can expect to be charged. Estimates are not quotes and are not binding on us. 

Pricing changes:

Typically, we will provide clients with 30 days' notice of any pricing changes. These changes will also be available on our website.

Zoom Correspondence meetings/Tuition lessons:

Lessons are provided for 1 (one) or 2 (two) hourly sessions. An initial 1 hour free ‘meet and greet’ zoom meeting is conducted with all new clients, where we will discuss the client’s goals and subjects the client wants to work on. The standard lesson fees for private tuition are AUD $35.00 for 1 (one) hour or AUD $70.00 for 2 (two) hours, and AUD $30.00 per student for 1 (one) hour and AUD $60.00 per student for 2 (two) hours. Group tuition is available for to 2-3 students per session. Additional time during lessons may be granted to the student if needed, though this is subject to time availability and may not always be possible. An additional AUD $8.75 will be incurred for each 15-minute extension for private tuition, and an additional $7.50 per student for each 15-minute extension for group tuition. The 15-minute charge will be automatically applied to the service fee after 10 minutes has passed of each extension, i.e., 12:10pm, 12:25pm, 12:40pm, 12:55pm. The maximum length any one tuition session can go for is 2 (two) hours, if the student requires more time, this can be arranged, but must be separated over 2 (two) or more sessions. Fees, rates and charges may increase in the future.

ALL zoom meetings are recorded, including the initial zoom for professional safety and stored in password protected files. Parents are encouraged to attend zoom tuitions if they wish to do so and if the client is under 18 years of age. Inappropriate behaviour or language/comments WILL NOT  be tolerated. In the event this does occur, a verbal warning will be given to the client, requiring them to cease. If the client does not cease their behaviour, Intergalactic Tutoring may choose to terminate the session and no refund will be given. If the behaviour occurs over more than 1 (one) or multiple sessions, Intergalactic Tutoring reserves the right to terminate services with the client and any payments made will not be refunded. 

 If the client wishes to access any zoom recordings, they must provide written request to Intergalactic Tutoring and may be charged a small admin fee. Any zoom files/recordings received are subject to copyright and MUST NOT be shared online.  

Permanent Students:

• Permanent students will be prioritised and we will strive to grant them the same timeslot each week (day and time).
• Will be prioritised to fit into the same timeslot the following term/trimester if it is still convenient for the client.
• Will be offered make-up sessions 

Rescheduled lessons:

• Intergalactic Tutoring will offer rescheduled sessions if the client provides more than 48 hours’ notice, however, this is subject to time availability.
• A maximum of 4 (four) rescheduled lessons will be offered per term/trimester. Once the 4 (four) lessons have been used, no further make-up lessons will be offered and refunds will not be granted.

Late students:

Unfortunately, late students will not receive a discount or an offer to make up the lesson.

UNFORTUNATELY, CANCELATIONS MADE WITHIN 48 HOURS WILL NOT BE RESCHEDULED OR REFUNDED

Term/Trimester based timetables/fees:

• Clients can be given the option to pay for a full term/trimester of lessons to secure their place. 
• Intergalactic Tutoring operates year-round and will still be open over the summer months (December – February) for students who require tuition. 

Multiple lessons:

Multiple weekly lessons can be offered to students who wish to have more than 1 (one) tuition session per week, though this is subject to lesson time availability.

Payments:

All payments must be made within 7 days of service.  The payments should be made before 6pm AEST/AEDT to clear into our bank account within 1-2 business days. A reminder notice will be sent out at day 5 and if payments have not been received within 7 days, a demand notice will be sent out requiring the client to pay within 4 days. Please be advised if payment is not made by the due date we will be forwarding your account to our Debt Collection Agency for further recovery action. Example below:
 

• Monday 1st – tuition service held – payment is due Monday 8th.
• Friday 5th – reminder of payment email and/ or text.
• Monday 8th – payment due by 6pm AEST/AEDT.
• Tuesday 9th – demand notice issued via email and text – payment must be received by Thursday 12th at 6pm AEST/AEDT and a 10% admin fee will be added.
• Thursday 12th at 6.01pm AEST/AEDT – Please be advised if payment is not made by the due date, we will be forwarding your account to our Debt Collection Agency for further recovery action. The commission will be an extra 35% plus GST of the total owing.

         https://www.collectmore.com.au/debt-collection/

Debt Collectors:

If we are forced to utilise the services of debt collectors, the client will incur an additional 10% administration fee to their invoice. If we incur any costs of collection or legal fees etc, you agree to indemnify us of all such costs. Terms of trade must be agreed to prior to commencement of sales transactions between The Business and The Customer. 

We thank you for your interest in our business and we look forward to developing a strong relationship with you for many years to come. 

Yours Sincerely,

Intergalactic Tutoring